Heather Bender is the Director of Professional Learning for Literacy and Math Solutions with Houghton Mifflin Harcourt. In her role, she effectively manages and leads a team in the execution of premier professional learning service design and delivery that results in high levels of customer satisfaction and renewed and/or expanded professional learning services. In addition, she is responsible for developing and scaling operational processes to support successful implementation of HMH products and professional learning services in aligned accounts. As the director, she works collaboratively with specialists and sales team members to develop and execute strategic professional learning services projects. Prior to HMH, she worked as the administrator in Huntsville City Schools as the director of networked learning and informational technology. She was involved in leading Huntsville City Schools as the first innovative district in the nation to go districtwide with 1:1 laptops and digital curricula.